Regarding your order
About Your Order
TAMIYA OFFICIAL ONLINE STORE accepts orders 24 hours a day. (Orders may not be possible during maintenance periods, etc.)
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About the Favorites Feature
You can add items to your favorites list from each product page. There is a heart icon in the upper left corner of the product image.
⚪︎For guests (not logged in):Since this is saved in the browser's local storage/cookies, it may disappear due to the following reasons:
・Clearing browser cache/cookies ・Closing an incognito mode window ・Switching to a different browser/device ・After a certain period (if an expiration date is set)
⚪︎For logged-in users: Since this is linked to your account, it generally will not disappear, but it may disappear due to the following reasons:
・Uninstalling the app ・Resetting data on the app side ・If the product itself is deleted (the product disappears, but the list itself may remain)
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Order Confirmation
An order confirmation email will be sent after the order process is complete. Please check the order confirmation email, as it contains information such as the ordered products and their prices.
Order confirmation emails are sent from "noreply@tamiya.official.com". If you have rejected messages from PCs, please unblock them.
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Regarding Order Changes or Cancellations
As a general rule, we do not accept order changes or cancellations due to customer convenience after an order has been placed. However, we may be able to accommodate requests, so please contact us via our official LINE account.
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About Made-to-Order and Pre-Order Products
All jewelry products and other new products are made-to-order or pre-order. For jewelry products, delivery often takes approximately 6 to 8 weeks from the order date.
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About Product Photos
Please note that due to the settings and characteristics of your monitor, there may be slight differences in color between the photos and the actual product.
